“Hedvig’s multi-site and native multi-cloud capability are the obvious choice to power components of GE Digital’s Predictive Analytics (Predix) storage infrastructure.”

Jared Wright

Director of Infrastructure, GE Digital

“The Hedvig Distributed Storage Platform provides a level of abstraction that lets compute platforms consume storage regardless of whether it is file, block or object storage. It provides a wide range of services, including replication, disaster recovery, compression and de-duplication.”

Joseph F. Kovar

CRN

“The design philosophy behind the Hedvig Universal Data Plane is uniquely robust and easily extensible. It is very evident to me that the engineers thought things through at the 20,000-ft level before they wrote the first line of code. We feel very confident that our Hedvig based storage layer will be adaptable to meet use cases we haven't even thought of yet. ”

Tim Pearson

Assistant Director of IT Infrastructure & Security, PSU

Why work with Hedvig?

24×7 Global Support

Get technical assistance from a follow- the-sun model for 24 x 7 support of your Hedvig software.

Software maintenance

Access the latest software updates and enhancements to keep your storage environment running at its best.

Deployment assistance

Ensure successful installation in your unique environment with help from Hedvig product support specialsts.

Aside from our world-class customer service, Hedvig support services provide:

Software technical support

Access technical engineering resources via telephone, email, or online portal. Service is available around the clock every day, including holidays.

Software maintenance

Download the latest software and documentation including major, minor, and patch releases
to keep your environment up-to-date and optimized.

Customer portal

Manage support cases, download software and documentation, and access Knowledge Base (KB) articles. Get tips, best practices, and product FAQs.

Multi-vendor support via tsanet

Get support for issues related to multi-vendor interoperability. Hedvig is a member of TSANet, the industry’s largest cooperative support community.

Benefits to Hedvig Support Services

Save time

Quickly resolve technical challenges.

Ensure success

Get timely assistance on your project rollouts.

Reduce Risk

Eliminate operational headaches and follow best practices.

Optimize performance

Gain new capabilities with the latest software releases.

Increase roi

Reduce costs with access to software-defined storage experts.

Enterprise-Class Global Customer Support

Toll free: +1 (888) 798-0914  |  Toll: +1 (408) 758-6564  |  Email: support@hedviginc.com